TERMS OF SERVICE

Last Updated: 2/10/26

These Terms and Conditions (“Terms”) govern your access to and use of the services provided by SteelCore Growth LLC (“Company,” “we,” “us,” or “our”). By accessing our website, platform, or services, you agree to be bound by these Terms. If you do not agree, do not use our services.

1. Definitions and Scope of Services

For the purposes of these Terms and Conditions, “SteelCore Growth”, “Company,” “we,” “us,” or “our” refers to SteelCore Growth LLC and its owners, operators, affiliates, and service providers. “Client,” “you,” or “your” refers to any individual or business entity accessing or using the Services. “Platform” refers to the software systems, dashboards, tools, applications, and infrastructure provided by the Company, whether directly or through third-party providers. “Services” refers to any software access, configurations, automations, websites, integrations, hosting, messaging tools, call tracking features, review management systems, analytics, or related services made available by the Company.

SteelCore Growth LLC provides a software-enabled marketing and communication platform intended to assist businesses with managing digital presence and customer interactions. The Services may include website creation and hosting, customer relationship management access, lead capture systems, automated workflows, SMS and voice communication tools, call tracking or recording functionality, reputation management features, and reporting dashboards. The specific Services available to you may vary depending on your subscription level and third-party service availability.

You acknowledge and agree that SteelCore Growth LLC does not guarantee any specific business outcomes. The Company provides tools, systems, and technical configurations only and does not promise or warrant increased leads, sales, revenue, conversions, or business growth. Nothing in these Terms shall be interpreted as creating a partnership, joint venture, employment relationship, or agency relationship between you and the Company.

The Services do not constitute legal, financial, tax, regulatory, or industry-specific advice. You are solely responsible for ensuring that your use of the Services complies with all applicable laws, regulations, and industry standards. SteelCore Growth LLC does not review, verify, or approve your business practices, communications, or compliance obligations.

SteelCore Growth LLC reserves the right to modify, enhance, suspend, or discontinue any portion of the Services at any time, including features dependent on third-party providers. Such modifications may occur without prior notice and shall not entitle you to refunds or credits.

2. Eligibility and Account Responsibility

By accessing or using the Services, you represent and warrant that you are at least eighteen (18) years of age and have the legal authority to enter into these Terms on behalf of yourself or any business entity you represent. You further represent that your business activities are lawful and permitted within your jurisdiction.

You agree to provide accurate, complete, and current information when creating and maintaining your account. You are responsible for updating your information as necessary to ensure continued accuracy. SteelCore Growth LLC is not responsible for service interruptions, billing issues, or communication failures resulting from inaccurate or outdated account information.

You are solely responsible for maintaining the confidentiality and security of your account credentials. All activity conducted through your account, whether authorized by you or not, is your responsibility. SteelCore Growth LLC shall not be liable for any loss, damage, or unauthorized activity resulting from your failure to secure your account credentials.

If you permit employees, contractors, or other third parties to access your account or the Platform, you acknowledge that their actions are deemed to be your actions. You are responsible for ensuring that all authorized users comply with these Terms and applicable laws.

SteelCore Growth LLC may monitor account activity for the purpose of maintaining platform integrity, enforcing these Terms, and complying with legal obligations. Such monitoring does not constitute active supervision of your business operations or communications.

You acknowledge and agree that you are fully responsible for all communications, data, content, and activity conducted through the Services, including compliance with all applicable laws, regulations, and carrier requirements.

3. Client Obligations and Acceptable Use

You agree to use the Services only for lawful business purposes and in compliance with all applicable local, state, federal, and international laws, regulations, and industry standards. You are solely responsible for determining whether your use of the Services is legally permissible within your jurisdiction and industry.

You acknowledge that the Platform enables communication with third parties, including via SMS, voice calls, email, and other electronic messaging methods. You are solely responsible for obtaining and maintaining all necessary consents, permissions, and authorizations from your contacts prior to initiating any communications through the Services. This includes, without limitation, compliance with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, applicable state telemarketing laws, and all carrier-specific requirements.

You expressly agree not to use the Services to send unsolicited communications, spam, deceptive messages, or communications derived from purchased, scraped, or otherwise non-consensual lead lists. You further agree not to use the Services for harassment, abuse, fraudulent activity, misleading claims, impersonation, or any unlawful or unethical conduct.

You are responsible for the content of all communications, websites, messages, recordings, and data transmitted or hosted through the Platform. SteelCore Growth LLC does not review, approve, or verify the legality, accuracy, or compliance of your communications or content and assumes no responsibility for claims arising from them.

If your use of the Services results in complaints, regulatory inquiries, carrier warnings, account flags, or platform risk, you acknowledge that SteelCore Growth LLC may, in its sole discretion, restrict, suspend, or terminate your access to the Services without notice. Such actions may be taken to protect the Company, its platform, its vendors, or other clients, and do not entitle you to refunds or credits.

4. A2P Messaging and Telephony Disclaimer

The Services may include SMS, MMS, voice calling, call tracking, and call recording functionality that relies on third-party telecommunications providers, carriers, and aggregators. You acknowledge and agree that these services are subject to carrier policies, filtering systems, approval processes, and regulatory requirements that are outside the control of SteelCore Growth LLC.

You understand that message delivery, call completion, and number provisioning are not guaranteed. Carriers may delay, block, filter, suspend, or terminate messaging campaigns or phone numbers at their sole discretion. Approval or rejection of A2P 10DLC registrations, campaigns, and messaging use cases is determined by third-party carriers and is not controlled or guaranteed by SteelCore Growth LLC.

You acknowledge that carrier requirements, fees, policies, and enforcement practices may change at any time. Such changes may impact your ability to send messages, place calls, or continue using assigned phone numbers. SteelCore Growth LLC shall not be responsible for service interruptions, loss of messaging capability, number reassignment, or enforcement actions taken by carriers or regulators.

You agree that you are solely responsible for ensuring that your messaging content, use cases, opt-in methods, opt-out handling, and record-keeping comply with all applicable laws and carrier policies. SteelCore Growth LLC does not provide legal or regulatory compliance advice and does not assume responsibility for your compliance failures.

In the event that your messaging activity places the Platform, its vendors, or its carrier relationships at risk, SteelCore Growth LLC reserves the right to immediately suspend or terminate messaging services, remove phone numbers, or disable related features without prior notice. Such actions may occur even if your account is otherwise in good standing.

          4a - Messaging Consent

Messages sent by [email protected] may include alerts, reminders, promotional offers, updates, and other relevant communications. The frequency of these messages will depend on your interaction with our services and your preferences.

          4b - Data Rates and Charges

Standard message and data rates may apply to any messages you send or receive as part of our service. This could affect your bill and depends on the terms set by your mobile carrier.

          4c - Opt-Out and Help Instructions

To discontinue receiving messages from SteelCore Growth, you can reply "STOP" to any of our messages at any time. This will unsubscribe you from our SMS communications. You can reply "HELP" for support or contact us at [email protected]

          4d - Privacy Policy Pertaining to A2P

Our Privacy Policy outlines how we collect, use, and protect your data in relation to our A2P 10DLC messaging service. It can be found on our website.

          4e - Message Delivery

SteelCore Growth does not guarantee that messages will be delivered without delays or failures. Such issues can occur due to factors outside our control, such as network problems or device compatibility. Carriers are not liable for delayed or undelivered messages.

          4f - User Obligations

When using our messaging service, you agree to abide by all applicable laws and regulations. You must not use this service to send messages that are offensive, illegal, or intended to harass or harm others.

          4g - Compliance with Laws

You acknowledge that the messaging service must be used in compliance with all relevant laws, including those relating to privacy, telecommunications, and commercial communications.

4e - SMS Communications & Consent

By providing your phone number and submitting a form on our website, you expressly consent to receive SMS text messages from SteelCore Growth LLC regarding consultations, service updates, onboarding information, account notifications, and customer support.

Message frequency varies depending on your interaction with our services. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP or contact us at [email protected].

We do not send unsolicited marketing messages or use purchased contact lists. SMS consent is not shared with third parties for marketing purposes.

5. Fees, Billing, and Subscriptions

You agree to pay all fees associated with your selected Services in accordance with the pricing presented at the time of purchase. Fees may include, without limitation, subscription fees, setup fees, usage-based fees, messaging or telephony charges, and any applicable taxes. All fees are stated in U.S. dollars unless otherwise specified.

Subscriptions are billed on a recurring basis, typically monthly, and automatically renew at the end of each billing cycle unless canceled in accordance with these Terms. By enrolling in a subscription, you authorize SteelCore Growth to charge your payment method on file for all recurring and applicable fees without further notice.

You acknowledge that certain Services may involve variable usage-based charges, including but not limited to SMS messages, phone calls, or call recordings. Usage charges are dependent on third-party carrier rates and may fluctuate. You are responsible for all usage incurred through your account, whether authorized by you or not.

If a payment fails, is disputed, or is reversed for any reason, SteelCore Growth reserves the right to suspend or restrict access to the Services until payment is resolved. Continued non-payment may result in account termination. You acknowledge that service interruptions resulting from non-payment do not relieve you of payment obligations.

SteelCore Growth LLC reserves the right to modify pricing, billing structures, or fees upon reasonable notice. Continued use of the Services after a pricing change constitutes acceptance of the updated pricing.

6. Refunds and Cancellation

All sales are final unless otherwise expressly stated in writing by SteelCore Growth LLC. Setup fees, onboarding fees, and implementation services are non-refundable once work has commenced. Subscription fees are non-refundable and are not prorated for partial billing periods.

You may cancel your subscription by following the cancellation procedures provided within the Platform or by contacting the Company in writing prior to your next billing date. Cancellation prevents future billing but does not entitle you to refunds for fees already paid or incurred.

Upon cancellation or termination, access to the Services may continue until the end of the current billing period, after which access may be suspended or terminated. SteelCore Growth LLC reserves the right to remove access to your account, data, and hosted assets following termination, subject to applicable data retention policies.

You acknowledge that failure to use the Services, dissatisfaction with results, carrier restrictions, or third-party service limitations do not constitute valid grounds for refunds or chargebacks. Initiating a chargeback in violation of these Terms may result in immediate account suspension or termination.

7. Data Ownership and Access

You retain ownership of all customer data, lead information, and content that you upload to or generate through the Services, subject to the rights and licenses granted to SteelCore Growth under these Terms. By using the Services, you grant SteelCore Growth LLC a limited, non-exclusive, royalty-free license to host, store, process, transmit, and display your data solely for the purpose of providing and improving the Services.

You acknowledge that SteelCore Growth LLC does not own your customer relationships and does not claim ownership of your underlying business data. However, you understand that access to your data is dependent on maintaining an active account in good standing.

Upon cancellation or termination of your account, SteelCore Growth LLC may, after a reasonable retention period, delete or restrict access to your data, including websites, workflows, contact records, and communication logs. You are solely responsible for exporting or backing up your data prior to cancellation. SteelCore Growth LLC is not responsible for data loss resulting from account termination, suspension, or expiration.

You acknowledge that the Services rely on third-party infrastructure and providers. As a result, data availability, retention, and retrieval may be affected by third-party limitations or outages. SteelCore Growth LLC shall not be liable for data loss or inaccessibility caused by factors outside its reasonable control.

8. Intellectual Property

All software, systems, templates, workflows, automations, websites, designs, text, graphics, code, and other materials developed, provided, or made available by SteelCore Growth in connection with the Services are the intellectual property of SteelCore Growth LLC or its licensors, unless expressly stated otherwise in a written agreement.

You are granted a limited, non-exclusive, non-transferable, and revocable license to use the intellectual property solely for your internal business purposes while your account remains active and in good standing. This license does not grant you ownership rights or the right to resell, sublicense, duplicate, reverse engineer, or commercially exploit the Company’s intellectual property.

You acknowledge that workflows, automations, templates, and system configurations are proprietary to SteelCore Growth LLC, even if customized for your business. Termination of your account immediately revokes any license granted under this section.

Any unauthorized use of the Company’s intellectual property may result in account termination and legal action. All rights not expressly granted are reserved by SteelCore Growth LLC.

9. Website Hosting and Content Responsibility

If SteelCore Growth LLC provides website hosting, design, or related services, you acknowledge that you are solely responsible for all content displayed on your website or transmitted through the Services. This includes, without limitation, text, images, videos, logos, claims, testimonials, offers, and any representations made about your products or services.

You represent and warrant that you have all necessary rights, licenses, and permissions to use any content you provide, including intellectual property rights and rights of publicity. You are solely responsible for ensuring that your content does not infringe on the rights of any third party and complies with all applicable laws, regulations, and industry standards.

SteelCore Growth LLC does not review, approve, or verify the accuracy, legality, or compliance of your website content. We are not responsible for claims, disputes, or damages arising from inaccurate information, misleading statements, regulatory violations, or intellectual property infringement related to your content.

You acknowledge that certain industries may be subject to additional legal or regulatory requirements, including but not limited to construction, medical, legal, or financial services. SteelCore Growth LLC does not monitor or enforce industry-specific compliance and disclaims any responsibility related to such requirements.

10. No Guarantee of Results

You acknowledge and agree that SteelCore Growth LLC makes no representations, warranties, or guarantees regarding the performance, effectiveness, or results of the Services. Business outcomes such as lead generation, conversion rates, revenue, search rankings, customer engagement, or return on investment vary widely and depend on factors outside the Company’s control.

The Services are provided on an “as-is” and “as-available” basis. Any examples, projections, or statements regarding potential outcomes are illustrative only and do not constitute guarantees or promises of performance.

You agree that dissatisfaction with results, lack of expected performance, or changes in market conditions do not constitute a breach of these Terms and do not entitle you to refunds, credits, or other compensation.

11. Third-Party Services and Integrations

The Services provided by SteelCore Growth LLC may integrate with or rely upon third-party platforms, software, service providers, carriers, and vendors, including but not limited to payment processors, telecommunications carriers, email providers, hosting services, and Google-related services. You acknowledge that such third-party services operate independently of SteelCore Growth LLC and are subject to their own terms, policies, pricing, and availability.

SteelCore Growth LLC does not control and is not responsible for the performance, security, functionality, availability, or compliance of any third-party services. Outages, service interruptions, feature changes, pricing modifications, policy updates, or enforcement actions by third-party providers may impact your use of the Services and are outside the Company’s control.

You agree that SteelCore Growth LLC shall not be liable for any losses, damages, or disruptions caused by third-party services, including but not limited to service downtime, data loss, messaging restrictions, account suspensions, or integration failures. Continued use of the Services constitutes acceptance of any limitations imposed by third-party providers.

12. Account Suspension and Termination

SteelCore Growth LLC reserves the right, in its sole discretion, to suspend, restrict, or terminate your access to the Services at any time if you fail to comply with these Terms, fail to make timely payment, engage in prohibited or abusive activity, or otherwise place the Platform, the Company, or its vendors at legal, regulatory, or operational risk.

Suspension or termination may occur without prior notice when necessary to protect the integrity of the Platform, comply with legal obligations, or respond to carrier or regulatory requirements. In such cases, SteelCore Growth LLC shall not be obligated to provide refunds, credits, or compensation.

Upon termination, all licenses granted under these Terms immediately cease, and your access to the Services may be revoked. SteelCore Growth LLC may delete or disable access to your account, data, and hosted assets following termination, subject to applicable data retention policies.

Termination of your account does not relieve you of any payment obligations incurred prior to termination and does not limit any rights or remedies available to SteelCore Growth LLC under these Terms or applicable law.

13. Limitation of Liability

To the maximum extent permitted by applicable law, SteelCore Growth shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profits, loss of revenue, loss of business opportunities, loss of data, or business interruption, even if SteelCore Growth LLC has been advised of the possibility of such damages.

SteelCore Growth LLC provides the Services on an “as-is” and “as-available” basis and makes no warranties, express or implied, regarding the reliability, availability, accuracy, or performance of the Services. You acknowledge that your use of the Services is at your own risk.

In no event shall the total cumulative liability of SteelCore Growth arising out of or relating to these Terms or the Services exceed the total amount paid by you to SteelCore Growth LLC during the thirty (30) days immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such cases, the Company’s liability shall be limited to the fullest extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless SteelCore Growth LLC, its owners, officers, employees, contractors, affiliates, and service providers from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your use of the Services.

This indemnification obligation includes, without limitation, claims arising from your communications, messaging activity, telemarketing practices, content, data, regulatory violations, misuse of the Platform, violation of these Terms, or infringement of any third-party rights.

You agree that SteelCore Growth LLC may assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate fully in the defense of such claims.

15. Confidentiality

Each party agrees to maintain the confidentiality of any non-public, proprietary, or confidential information disclosed by the other party in connection with the Services. Confidential information includes, without limitation, business processes, customer data, pricing, technical information, and platform-related details that are not publicly available.

Confidential information shall not include information that is publicly known through no fault of the receiving party, lawfully obtained from a third party without restriction, or independently developed without reference to the confidential information.

Each party agrees to use confidential information solely for the purpose of performing under these Terms and to take reasonable measures to protect such information from unauthorized disclosure. Disclosure of confidential information may occur if required by law, court order, or governmental authority.

16. Modifications to Terms

SteelCore Growth LLC reserves the right to modify, update, or replace these Terms at any time in its sole discretion. Changes to the Terms become effective upon posting to the Company’s website or platform, unless otherwise stated.

Your continued use of the Services after any modification constitutes acceptance of the updated Terms. If you do not agree to the revised Terms, your sole remedy is to discontinue use of the Services.

17. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of law principles.

You agree that any legal action, claim, or proceeding arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located within the State of Oregon, and you hereby consent to the personal jurisdiction and venue of such courts.

18. Contact Information

If you have any questions regarding these Terms and Conditions or the Services, you may contact us using the information below:

SteelCore Growth LLC
Email: [email protected]